Only introduce it to your worse enemy!

Bad food and terrible service - the worst of its kind I've EVER seen from someone who's also worked in the F&B indistry before!

:angry: I'm serious. Most of you who know me understand that I'm not someone who gets upset easily but this... I'm seriously... PISSED OFF!!!!

Grrrrr...

If you say so, I will never go there, nor my children, nor my children's children..... :ph43r:

Cool it, relax!

What exactly happened at Phin's? The phood wasn't phantastic, obviously, but how phrightening was it? Phoul, I'd expect.

But then how did the phood phellows and phlunkies inphuriate you?

Alright. iph you're that phrustrated, we know the Phin's is a philthy phoul-up, and a phoodie's phantasm to boot.

That said, relax!


BTW, now no one will forget how to spell Phin's house of Phun.

Foul or phoul... would be a nice way of describing it really... I'm not asking for food & service quality to the standard of that of the Empress Dowager's private dinner table. Just something normal/decent but this was really... something... :angry:

I went in at 1pm, they just plain ignored me and my friend... and i don't think it's because of my Nirvana t-shirt... but anyways, they walked past us like we were invisible (now how's that for a neat magic trick)... until i got confused & frustrated so i went up to the counter to ask if we had to order from the cashier. One of the staffs then walked towards us with the menus in hand, apologising (they perhaps just finish Milan Kundera's book "the Art of Slowness")... that was 1.07pm :huh:

My friend ordered the fish cutlet & i, their fire ball spagetti dish - both being today's lunch specials. We talked about stuff, things happening at her church, etc... and then wondered why they took forever to serve the soup and bread. It was already 1.25pm and it wasn't even crowded!

I was just about to go over to them again when the same staff walked over and asked us if we've been served our soup and bread (if she knew body language 101 - she'd known we were FAMISHED!!!). Anyway... obviously we weren't, we'd only been treated as invisble folks from nowhere, by her pudgy co-worker. <_<

So, right, we got our soup and bread at 1.30pm. My starving eyes had just taken in the sight of steaming soup for half a second when she asked who was having the spagetti... bad news... they were out of their fire balls... and come on... lunch time and they're our of their lunch specials?! hello!!! :blink: Why did they take more than half an hour to figure that out?!

She suggested something else and being absolutely famished, I said yes to whatever she suggested. Bad bad bad idea. The dish that came looked like something i could have done myself - and this is coming for the girl who burned soup. No kidding. Dead (unfresh) veggies with noodles and 3 mussels. Only the 3 mussles were decent, the rest, would be an insult to your tastebuds!!

I was really quite upset by everything. My friend suggested we don't pay them the service charge for their nonexistent service ...and since i was treating her to lunch for her birthday hey, i'd have to tell them.

Miss Piggy... sorry, the pudgy one, noticed me for the first time when i beckoned for the bill. Tucking the black leather checkbook under her right armpit while carrying a single plate of food, she handed us the book.

We were extremely disgusted of course... hello... food... armpit... what happened to hygene and basic courtesy!?

She walked away after dumping the checkbook on our table. I had to wave for her to come over again (why do they like to hide behind the counter and not make eye contact to the rest of the world?!) to get the money.

Explaining to her why we weren't paying for the 10% service charge, she just stared at the bill in silence. She asked us to repeat again and just stared blankly at the bill. Slowly, she started to look pissed off and in silence, just yanked away the check book and carried this sour 'buay siong' look on her face.

I swear if I was a gangster ah lian i would have given her... something gutsy ah lians do... severly... to people who just annoy them. Ahem. <_<

Leaving cineleisure, my friend told me that i should have given them exact change... it was just downright RUDE! ...no apology, no explaination, no nothing! I swear, i'd never go back there again... i went to the one at Liang Seah Street (near Bugis) once and enjoyed it... but this... this has just killed whatever nice memories i had of the place.

Yes, I'm EXTREMELY appalled by their lack of EQ really. Their communication skills just went down the toliet like their reputation and standard of food.

For anyone whose relatives own the establishment, I'm sorry. I'm not retracting my comments because it happened for real and it's only fair that other people know how these people run their business before other patrons become victims of bad service and more.

Meeeowrrrr.

:angry: :angry: :angry:

wow..

the people there better watch out for ning's claws.. she's really :angry: !

sounds like the steakhouse is really pathetic. but i wouldn't have dared to not pay the service charge though...

just to share my experience-

don't go THE FRENCH STALL! i think there's only one in singapore.. can't remember the location. their service is really lousy as well. i was with my family, 6 people! and they only gave one pathetic bottle of water for the table. and when we need more water, we would have to ask them for a new bottle and they will always look bu shuang. the food there is really lousy, except for the escargot :P

they have the entreé, main and desserts.. you will have to wait for at least 20 minutes before each dish! and the servers will not voluntarily clear the tables for you and you would have to call them to clear the table and serve the next dish whenever you're done!

the servers don't even smile at all and they always give you this black look when they serve your dish. my whole family was so pissed that my sister called the waitress to call the boss out but the waitress said she's the manager. <_< my sister told her off but she didn't even apologize or whatsoever and just told my sister to fill in the small feedback form.

:blink: and to add, the food is really expensive.

but it's quite weird right... service really matters to customers now.. it does not only do with the food. service seems to be even more important nowadays! :lol:

It's the whole package dear... like if you buy a Levis jeans, it's not just the jeans you pay money for but the brand as well... lol... same thing essentially. When you go anywhere you expect at least a decent standard of service. At least common courtesy or politeness!

Sorry to hear about your horrible experience at that French place. If you like escargot, try Shaslik, a very cosy Russian restaurant next door to Borders ;) Get Justin to foot the bill... aheheheheheheheh...

I'm feeling better already, can't wait for a REAL GOOD TIME later tonight @ dinner with the rest of the SMC guys @ Clarke Quay... and IF '05 is finally here!

Woot! :!!:

SIGH. Footing the bill:p

okok........so much for bad food, bad service......s'pore lah.....dun expect too much from d service industry.....but now for some gd recommendation...Kuishin Bo at suntec, 3rd floor i guess.... buffet on fri night or sat is berry gd, lots of variety & yummy!!!.........but it's quite exp.....35 bucks per person......but i dun mind cos it's defintely worth d money ^_^

LOL.

Justin, if you go there, your pockets would have a real big hole in them. ;)

My parents love that place.. just that it is a little (no, actually, very) ex, so we only go there for special occasions.

Ah... I've had bad service before.

The best thing to do is to call their manager over. And give them a piece of your mind. Afterall, you are the customer. So its all fine! HAHAHA.....

Allows you to vent some frustration, you may get some complimentary food or something.

If all else fails, make it obvious that you are taking down the manager's name, and make a remark to your friend about writing to the Straits Times Forum. ^_^

lol.. my sis called the manager over.. but we got a silly feedback form instead of a complimentary dinner <_< actually thought of writing to the straits times.. but who would actually bother? haha. :lol:

Poor Ning, maybe you can bring this up to CASE ? Hehehehe not sure if it's valid or so ?

But talking about Bad Service, i had a very good Service 1 in a Comic shop. :X

This cute salesgirl keep on following me and ask me "May i help you ?" which i didn't know was it good or bad, but it certainly pissed me off as i could concentrate on WHAT TO GET !!!

and i just walk out..... Hahahaha ~

I'm not particularly concerned abt the service...just really really really irritated by those waiters who ignore you just coz you're young and don't look like you can spend big bucks. I make it a point to dump $50 notes on their bills. :lol:
Speaking of comic shops, it reminds me...I walked into Comics Connection a few months back, then the salesguy (who was at the counter, not even walking arnd, which means he didn't need to attend to customers anw) wldn't stop talking and punctuating every sentence with a sexist / just plain irritating term e.g. "dear", "honey"... But I wasn't really pissed or anything until he insisted that 1) Aragorn has blond hair and 2) Legolas has brown hair.
I still hadn't progressed beyond the counter at this point in time, btw.
I walked out.